Frequently Asked Questions

Road to the North Pole is a family friendly attraction suitable for all ages however any under 16’s must be accompanied by an adult. The theatrical nature of the event is aimed at all those who believe in the magic of Christmas.
Pregnant guests are welcome to visit Road to the North Pole at any time during their pregnancy and can take part in all of our shows. The tour itself can take up to one and a half hours where you will be walking and standing the majority of the time.

Tickets can be purchased via the official Road to the North Pole website or our ticketing partner See tickets, click here to book.

Please note: Tickets are non-transferable due to the personalised nature of the event.

All tickets purchased are non-refundable unless the event is rescheduled or cancelled. For a full list of our terms and conditions please click here.
If you require help making a group booking please email us at
Please arrive at the venue 20 minutes before your allocated time. We can not allow you to join your group once your allocated tour has begun.
Tour’s consist of groups of a maximum of 30 people and last approximately 90 magical minutes. At the end of the tour enjoy an unlimited amount of time in our interactive area where you have the opportunity to meet some of your favourite Christmas characters such as the Gingerbread Man and Frosty the Snowman, purchase and collect your personalised photos from your tour or enjoy a mulled wine, hot chocolate or a festive snack in the Gingerbread Cafe.
If at any time you need to leave the attraction, simply speak to your elf tour guide and they will arrange for someone to help you to the nearest exit as soon as possible. Please note: If a request is made to leave the attraction it may not always be possible to rejoin the tour.
We are more than happy for you to take photos throughout your experience however we are unable to allow professional cameras on the tour.
Pushchairs are allowed within the event however a free pushchair ticket add on must be selected at the time of booking. Please note: We cannot admit any pushchairs without the add on due to health and safety limitations
The event takes place at Vertu Motors Arena Carpark, Scotswood Road, Newcastle upon Tyne NE4 7AF
Road to the North Pole is fully wheelchair accessible and can accommodate those with additional needs. We do have relaxed performance slots available to book. If you have any additional requirements please contact us at
To get in touch with a media enquiry please contact us at