Frequently Asked Questions

Road to the North Pole is a family friendly attraction suitable for all ages however any under 16’s must be accompanied by an adult. The theatrical nature of the event is aimed at all those who believe in the magic of Christmas.
Pregnant guests are welcome to visit Road to the North Pole at any time during their pregnancy and can take part in all of our shows. The tour itself can take up to one and a half hours where you will be walking and standing the majority of the time.

Tickets can be purchased via the official Road to the North Pole website or our ticketing partner See tickets, click here to book.

Please note: Tickets are non-transferable due to the personalised nature of the event.

All tickets purchased are non-refundable unless the event is rescheduled or cancelled. For a full list of our terms and conditions please click here.
If you require help making a group booking please email us at
Please arrive at the venue 20 minutes before your allocated time. We can not allow you to join your group once your allocated tour has begun.
Tour’s consist of groups of a maximum of 30 people and last approximately 90 magical minutes. At the end of the tour enjoy an unlimited amount of time in our interactive area where you have the opportunity to meet some of your favourite Christmas characters such as the Gingerbread Man and Frosty the Snowman, purchase and collect your personalised photos from your tour or enjoy a mulled wine, hot chocolate or a festive snack in the Gingerbread Cafe.
If at any time you need to leave the attraction, simply speak to your elf tour guide and they will arrange for someone to help you to the nearest exit as soon as possible. Please note: If a request is made to leave the attraction it may not always be possible to rejoin the tour.
We are more than happy for you to take photos throughout your experience however we are unable to allow professional cameras on the tour.
Pushchairs are allowed within the event however a free pushchair ticket add on must be selected at the time of booking. Please note: We cannot admit any pushchairs without the add on due to health and safety limitations
The event takes place at Vertu Motors Arena Carpark, Scotswood Road, Newcastle upon Tyne NE4 7AF
Road to the North Pole is fully wheelchair accessible and can accommodate those with additional needs. We do have relaxed performance slots available to book. If you have any additional requirements please contact us at
To get in touch with a media enquiry please contact us at
For entry, you will need to demonstrate your COVID-19 status by providing either:

Proof of a negative NHS Rapid Lateral Flow Test (such test to be taken within 24 hours prior to attending the event at the venue); or

Proof of full vaccination - both doses received (with the second at least 14 days prior to the arrival at the venue); or

Proof of natural immunity based upon a positive PCR test within 180 days of arrival at the venue (and after the 10-day self-isolation period following the result).


NHS Rapid Lateral Flow tests are free. You can order NHS Rapid Lateral Flow Tests here or pick them up from any pharmacy or test site .

Please do not bring the home test strip with you.

Follow these instructions for what you need to do:

You must report your COVID-19 NHS Rapid Lateral Flow Test result online, by visiting COVID-19 NHS Rapid Lateral Flow Test result .

OR use this link in your browser - .

If you do not have access to the internet, you can also report your test result by calling the phone number in your test kit’s instructions, NHS 119 (England, Wales and Northern Ireland) or Scotland 0300 303 2713 .

You will need to demonstrate your negative NHS Lateral Flow Test result by showing us one of the following:

Text OR email confirmation of your result

OR by using the NHS COVID Pass , available through the NHS App

OR as a letter that can be requested by ringing NHS 119 (England, Wales and Northern Ireland) or Scotland 0300 303 2713


We cannot accept vaccine cards issued at vaccination centres as proof of vaccination.

Please use the NHS COVID Pass to show your vaccination status using the NHS App or the NHS website to download it as a PDF or get it sent to you in an email.

You can also get a paper version (vaccination status only - not test results - 2 weeks after having a full course of the vaccine) sent to you in the post. You do not need to be registered with a GP surgery or have an NHS login for this. You can get a letter (within 5 working days) by requesting a COVID Pass letter online or calling NHS 119.

Here’s how to get a record of your vaccination status in Scotland , Wales or Northern Ireland .


Please use the NHS COVID Pass to show your positive PCR test within the past 6 months using the NHS App or the NHS website , after you’ve finished self-isolating and up to 180 days after taking the test.

For children and young people between the age of 11 and up to and including 18, proof of a negative NHS Lateral Flow Test is your option to demonstrate COVID-status.

Under 11s do not need a test or a vaccine.

Whilst it's no longer a mandatory requirement, we'd encourage you to be mindful of others and follow this recommendation and advice and personal responsibility to cover your face.
You must arrive at least 20 minutes prior to your tour start time. On arrival you will be checked into the venue. Please bring your eTickets with all barcodes/QR codes visible. You can bring this on your mobile phone or printed. We will check your groups COVID-19 status (please refer to previous entry requirements above or on the COVID-19 page).