One free carer ticket can be provided for each paying disabled visitor. A free carer is automatically included in the ‘Wheelchair’ or ‘Ambulant’ ticket options. Proof of entitlement will be required on entry to the attraction.
We currently accept the following:
Letter / notice of entitlement for Disability Living Allowance or POP
Letter from your doctor
Blue parking badge or Freedom Pass
DID card or Access card
Manual and electric wheelchairs are very much welcome inside of the attraction though a Wheelchair ticket must be purchased due to the limited capacities within the spaces. Due to the layout of the attraction, only a certain number of wheelchair users can enter the tour at any given time. The entrance is step free and ground level, as is the attraction.
Wheelchairs must not be over the width of 27 inches wide and must be able to navigate tight angles and uneven flooring.
The majority of the tour is suitable for wheelchairs but some areas may be difficult to navigate. We endeavour to offer an alternative route although some slight adjustments to your experience may need to be made.
Unfortunately we are unable to admit mobility scooters.
Road to the North Pole is an interactive, immersive experience. We use a range of effects throughout. This will include loud noises, flashing lights, group participation and intimate sets.
Although there are moments you can sit throughout the tour the majority of the time you will be standing and walking. We cannot offer priority seating within the arenas.